• Check wiring or tubing from the ground to the control box for signs of damage.
• Check for loosened attachment points on both ends of the actuator arm(s).
• Lightly lubricate the push/pull tube with a lithium spray (available locally). With the arm extended, wipe down the tube, spray, then retract the arm and remove any excess.
• Check and test battery condition; replace if needed (every 3 years recommended). Always wear protective gloves and eyewear when handling batteries.
• Inspect driveway gate operation.
• Inspect gate leaf hinges and make sure they swing freely.
• Inspect the gate for wear or damage.
• Test safety accessories (e.g. photo eye sensors) to ensure they're functioning.

• Check gate and hardware for damage or wear and tear.
• Test system operation and limits (where the gate travels to and from).
• Test reversal stall force.
• Test all accessories for proper function.
• Test photo eye sensors and safety devices.
• Check all wiring connections.
• Test backup batteries and check voltage (replacement recommended after 3 years). Wear protective gloves and eyewear.
• Lubricate drive chain and sprocket; adjust if required.
• Check belt and pulley for excessive slack, wear or damage.
• Check all fasteners.
• Check rollers; adjust and/or tighten bolts if required.

Periodically wash gates, fence panels and posts with a mild detergent and soft cloth; more often near the ocean. If your gate is automated, take care not to saturate the electronics.

Don't use abrasive materials, as they may wear off the finish. Pressure washing is not recommended.

Once you've received an official quote and wish to proceed, a 50% security deposit is required. Deposits are non-refundable, and orders can't be cancelled by the customer on finished products, special-order items, or once fabrication and/or installation has started.

Installed products must be paid in full within 7 days of the installation being completed, prior to shipping, or at the time of pickup. Late payments are subject to a 2.5% late fee per month.

Accepted payment methods: cash, certified cheque, e-Transfer, direct deposit, debit, or Visa and Mastercard. We accept up to $2,500 by credit card; any balance over $2,500 paid by credit card is subject to a 2.5% service fee.

At the customer's request, WCCG will contact a third-party courier for shipping estimates or to schedule a pickup on their behalf. As we're not affiliated with any courier, WCCG assumes no liability for lost items, damage in transit, delayed shipments, or any additional costs. Customers are welcome to arrange their own courier or purchase additional insurance coverage.

All orders are shipped collect. Please be present at delivery and inspect your order before signing the waybill; raise any concerns with the driver immediately.

West Coast Custom Gates is not responsible for late delivery of any products. Loss of time, inconvenience and/or commercial loss will not be compensated under any circumstance unless otherwise stated in writing and signed by West Coast Custom Gates administration.

• Know all property lines and any city bylaws or other restrictions that prohibit or determine where products are installed.
• Know and clearly indicate the location of any water, gas or hydro lines, or other potentially hazardous objects that may interfere with installation.
• Clearly mark where West Coast Custom Gates is to install the requested products.

• Any product or service not paid in full is not covered under warranty.
• The warranty is void if damage results from misuse, abuse, or use beyond the product's specification. Damage from fire, natural disaster, collision, extreme weather, vandalism or wildlife is not covered.
• We can't carry the warranty on a product modified by the customer or by any facility other than our own.
• Once sold or installed, products are assumed to be properly maintained and operated by the purchaser or their authorized persons. West Coast Gates is not liable for consequential, incidental or special damages arising from the use of, or inability to use, the product(s).
• Some wear is expected over time. Normal wear (conforming to a standard; usual, typical or expected) is not considered damage and isn't covered.
• Some hardware used with our gates, railings and fencing may contain steel components. We do our best to protect raw steel with a durable finish but can't guarantee it against rust.
• Warranty work is completed at our facility unless otherwise authorized by West Coast Gates administration. We may examine the item at our facility or at the client's home. Shipping and handling to and from our facility is the client's responsibility. We may repair or replace the product at our discretion.
• All warranties are non-transferable, unless installed at the original location by WCCG.

Electrical automated systems and accessories are covered by the manufacturer's warranty; see the product's page or manual for the term, or contact us. The manufacturer's warranty begins on the date of purchase, or the date of installation if installed by one of our technicians.

For warranty purposes, automated systems and accessories must be returned within 30 days of purchase, unaltered and in original unopened packaging, unless deemed to have a manufacturer's defect. We can't accept returns on special-order items; please discuss any concerns with us beforehand.

Although parts may be covered by the manufacturer's warranty, clients are responsible for labour costs to diagnose, remove or re-install electrical products after 60 days from the install date. Additional travel time may apply outside our district.